The project consisted of two phases: the introduction of the main functionality (from August 2015 to April 2016) and its development (since September 2016).
The implementation consisted of the following stages: conceptual design, development and preparation for commercial operation and launch. In a short time all business processes related to the purchase of equipment and spare parts from Bosch and Buderus brands were analyzed, and automation capabilities were identified.
At the development stage the core functionality was implemented and the company could fully automate the business process that previously required the participation of a customer support officer. At the stage of the system development, additional functions were implemented to increase customer loyalty, e.g. a unique mechanism for the formation of recommendations for the equipment package.
Purpose
To build an electronic sales platform in accordance with the best ecommerce practices for B2B organizations.
Objectives
Within the framework of the project, automation and transfer from manual / semi-manual to the system level of the following business processes were implemented: content management and publication of the catalog, request and formation of a commercial offer and invoice, request for self-delivery and delivery, stock management and so on.
Business Effects
The solution allowed a significant reduction in manual labor, a standardized and transparent business process for the purchase of equipment and spare parts for Bosch and Buderus brands, to minimize the volume of manual operations, to provide customers with up-to-date and complete information on the catalog and statistics of purchases and payments. With the help of e-commerce platform, the company has the opportunity to work even with small shops and installation organizations, without increasing costs and staff.
