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SAP FSM

Leading solution from SAP for excellent service operations with TIgroup experience in service optimization will help you to improve the productivity of service teams, control costs and gain high customer loyalty by solving issues quick and effectively.

What is included

Detailed about SAP FSM

How will SAP FSM implementation help your business?


Planning & Dispatching

Schedule maintenance and service and dispatch in real time to optimally match work to technician availability and skills. AI based and custom scheduling algorithms for planning automation.

Smartforms & Checklists

Digitized work instructions and gathering data possibilities from the field in a guided and controlled way. Safety labels functionality to increase awareness about safety risks. Feedback codes on activities for reporting.

Customer Self Service

Customer portal with mobile access allowing to create & manage service order. Intelligent chatbot and scanning a QR code possibilities for service order appointments creation. Knowledge base access and call support hotline for the customers.

Analytics & Reporting

Intelligent insights for service organization: performance checks, capacity analysis to predict bottlenecks, trends and KPI tracking and other key operational reports. Embedded service report to capture customer’s signature.

Benchmarking

NPS increased by 30%
Asset utilization increased by 20%
Profitability risen by 35%

Solution features


  • Best practices from TIgroup.
  • Mobile features, including offline work with native mobile apps for Android, iOS and Windows.
  • Service map to view technicians, routes, activities and service locations, GIS-related WebMap content.
  • Crowd service support possibilities to engage 3rd party service providers.
  • Self-service control of service request for the customer, customer feedback collecting.
  • Preconfigured reports and advanced analytics powered by SAP Analytics on BTP.
  • Time & Material Journal to approve/reject efforts, materials, mileage or expenses.
  • Integration with SAP S/4 HANA, C4C or any external systems using open API.

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